An Online Review Wake Up Call for Doctors and Lawyers

Online Review Wake Up Call for Doctors and Lawyers. Her doctor almost killed her… That’s Wendy Wester’s claim. She went to see Dr. Alan Brown, an orthopedic surgeon after her knee injury, when she was hurt skiing. Brown diagnosed her injury as an MCL tear. Wester was rushed to the emergency room after she experienced … Read more An Online Review Wake Up Call for Doctors and Lawyers

4 Major Barriers Preventing Your Happy Customers from Writing Positive Online Reviews

It’s frustrating isn’t it? Need Positive Reviews? You’ve exceeded your customer’s expectations. You’ve under-promised and over-delivered. Maybe you’ve taken a loss for them. Or you’ve pulled a series of all-nighters. You’ve gone above and beyond. When you talk to them, they’re full of praise. So why won’t they do it? Why won’t they write a … Read more 4 Major Barriers Preventing Your Happy Customers from Writing Positive Online Reviews

Want Amazing Reviews? Make a Face-to-Face Request

Want Amazing Reviews? You’ve worked wonders for your customer. Now it’s time to ask for their feedback. Which usually triggers our fears of rejection. Many of us take the easy way out. We send out a quick email asking for a review It’s fast, convenient and free. It also removes us from the awkward feelings … Read more Want Amazing Reviews? Make a Face-to-Face Request

Your Employee Gets Called Out In an Online Review. Now What?

Your Employee Gets Called Out In an Online Review. Now What?Pick one, quick. Your company has just received a negative review. One where the customer says some pretty terrible things about one of your employees. Your employee is an all-star as far as you’re concerned. On the other hand, your customer may be right. Both … Read more Your Employee Gets Called Out In an Online Review. Now What?